Feedback process

At Tx Bar we love to hear your feedback, it ensures we continue to provide a high level of service to our patients.

Compliments

We love what we do here at Tx Bar, and we want to make sure you have the best experience possible. If you are happy with the service or treatment, we have provided please let us know! Please leave us a review. Alternatively, email us directly at reception@txbar.com.au.

Complaints

It is our aim to ensure all our patients are happy with the treatments provided by the dedicated team at Tx Bar, however we want you to be aware that if you are unhappy with your treatment or service provided, you have the right to make a complaint.

Our complaints process is as follows:

Discuss with your treating practitioner your concerns so they can assist you and rectify any concerns immediately.

If you are still concerned, please email reception@txbar.com.au. our operations manager will respond to your complaint within 2 business days.

In the unlikely event that we are still unable to resolve your complaint you have the right to escalate your complaint:

If it is about a Registered Healthcare professional to AHPRA and/or to Australian Competition and Consumer Commission